Terms of Service
IVY WATERS INTERNATIONAL LLC
Last Updated: September 5, 2026
Introduction
These Terms of Service ("Terms") govern your access to and use of the products and services provided by IVY WATERS INTERNATIONAL LLC ("Ivy," "Ivy Waters," "Ivy Waters International," "we," "us," or "our"), including:
- IvyTracks: parent-led learning-evidence capture and recordkeeping;
- the Parent Portal: the family learning journey, standards coverage, portfolios, and account services;
- the Ivy Waters website and desktop app shell; and
- any pre-release, Labs, beta, early-access, or private-testing experience we make available to you, whether or not it carries a separate name.
Together, these are referred to as the "Services."
A free account is not enrollment. Creating an account or using a free workspace is not school enrollment, is not a trial enrollment, and never converts to a paid enrollment on its own. Learner Enrollment begins only after the required guardian confirmation, settled payment, and named-learner allocation described in the Enrollment Agreement.
Welcome to Ivy Waters. We want families to understand the relationship they are entering, so these Terms explain what Ivy provides, what we ask of account holders, and where the practical limits are. By creating an account or using the Services, you agree to these Terms. If they do not work for you, please do not create an account or continue using the Services.
We have written these Terms in clear, straightforward language. Where legal precision requires specific phrasing, we have done our best to explain what it means in plain terms.
1. Eligibility and Accounts
1.1 Age Requirement
You must be at least 18 years of age to create an Ivy Waters account. By creating one, you confirm that you are 18 or older and can legally agree to these Terms.
1.2 Guardian-Operated Service
Our Services are operated by parents or legal guardians on behalf of learners in Pre-K through Grade 8. Children do not create accounts or independently operate the Services. As the account holder, you are responsible for:
- All activity that occurs under your account.
- Deciding what learner information and evidence to provide.
- Supervising any child who speaks, appears, or participates while you use a capture or upload feature.
- Managing access by any authorized adult family members.
- Managing and safeguarding any educational data stored locally on your device.
1.3 Account Security
You are responsible for maintaining the confidentiality of your account credentials. You agree to:
- Choose a strong, unique password.
- Not share your account credentials with anyone outside your household.
- Notify us promptly at the contact address below if you believe your account has been compromised.
You are responsible for losses reasonably caused by your failure to follow these account safeguards. This does not limit Ivy Waters' responsibility for its own security obligations or any liability that cannot lawfully be limited.
1.4 Account Information
You agree to provide accurate and complete information when creating your account and to keep that information up to date. We reserve the right to suspend or terminate accounts that contain false or misleading information.
2. Description of Services
Ivy Waters provides a records-first family workspace designed to support parent-led learning:
- IvyTracks helps families capture notes, photos, audio and, where supported, video; editable dictation or transcription drafts; attendance; resources; and other evidence they choose to provide.
- The Parent Portal helps guardians review the learning journey, manage family records, and see parent-approved evidence in relation to the Ivy Waters International Standards.
- Ivy Waters International Standards are our own independent Pre-K through Grade 8 standards. They help make learning evidence understandable without prescribing a curriculum, route, or pace.
Ivy Words and Ivy Numbers are internal Labs and are not part of the current public offer.
2.1 Workspace + Sync Model
Our record layer is delivered through your Family Workspace and Parent Portal, with secure account-based sync for multi-device access. In many experiences, core records can also be cached locally for performance or offline resiliency.
- You retain account ownership and access control for learner records and workspace settings.
- Backups and cross-device sync depend on your configured workspace services.
- If you switch devices, locally cached data may be incomplete without a sync.
2.2 Pre-Release and Private-Testing Experiences
From time to time we invite families into a pre-release, Labs, beta, early-access, or private-testing experience, either for a new feature inside the Services or for a separate build. When you take part in one, these Terms apply, and so does the following:
What this means for you
- Participation is voluntary. You can leave a testing experience at any time, and leaving it does not affect an active enrollment.
- A testing feature may change, break, or be withdrawn without notice, and it may hold data less reliably than a released feature. Do not rely on it as the only place a record exists.
- A testing feature never issues an official school record. Anything produced there is a draft or a sample until the released Service issues it.
- If a testing experience carries its own supplementary terms, a specific notice, or a separate consent, that document governs where it conflicts with this section.
What this means for Ivy Waters
- We describe what a testing feature does with your information before you opt in, and we do not quietly widen that use afterwards.
- We do not use participation in testing as a reason to reduce the protections in Section 8 or in our Privacy Policy below what applicable law requires.
- We give reasonable notice before ending a testing experience where we can, and we tell you what happens to anything you created in it.
2.3 Service Availability
We strive to keep our Services available and reliable, but we do not guarantee uninterrupted or error-free access. Our Services may be temporarily unavailable due to:
- Scheduled maintenance (we will provide reasonable advance notice when possible).
- Unplanned outages, technical issues, or circumstances beyond our control.
- Updates, improvements, or changes to the platform.
We will use reasonable care in operating the Services and, where practical, give notice of planned interruptions. Section 8 explains the limits that may apply to loss caused by an interruption; nothing here removes rights that applicable law does not allow us to exclude.
3. Educational Disclaimer
The Services provide family workspace and recordkeeping tools. Enrollment and official Ivy Waters school records are provided under an active enrollment, on the terms identified at checkout and in any separate enrollment agreement.
3.1 No Guarantee of Academic Outcomes
Ivy Waters does not guarantee that use of our Services will result in any particular academic outcome, grade level, test score, learning milestone, or educational achievement. Learning outcomes depend on many factors beyond our control, including but not limited to: the learner's individual abilities, the time and effort invested, the supplementary resources used, and the quality of parental instruction and oversight.
3.2 Not Professional Advice
Our Services do not provide professional educational, psychological, or medical advice. If your child has specific learning needs, disabilities, or other circumstances that require professional attention, please consult a qualified professional.
3.3 Compliance with Local Education Laws
Families remain responsible for understanding and complying with education laws and administrative requirements in their jurisdiction. Ivy Waters International Standards are an independent academic framework; use of the Standards or of the Services does not by itself complete local registration, attendance, testing, evaluation, or other legal requirements.
3.4 Enrollment Status
Enrollment, enrollment letters, official transcripts, and other institutional records are provided under an active enrollment. Checkout and any separate enrollment agreement identify the term, price, included records, and applicable conditions. Creating a free workspace does not enroll a student.
3.5 School Status and Accreditation
Ivy Waters provides paid Enrollment and school-issued records under the Enrollment Agreement. Ivy Waters is not accredited, does not issue high-school credit or diplomas, and does not claim state licensure, state approval, government recognition, equivalency, or guaranteed acceptance by another school, institution, jurisdiction, or program.
Records we issue are verification from Ivy Waters itself. A receiving school or authority makes its own placement and acceptance decision. Families remain responsible for the education laws and administrative requirements that apply where they live.
3.6 Model-Assisted and Transcription Features
Some features may optionally use a model or transcription service to prepare a draft, suggestion, classification, or explanation. When such a feature is enabled:
- the applicable Privacy Policy or just-in-time notice describes the information sent for that task;
- outputs may be incomplete, inaccurate, or unsuitable for a particular learner;
- an output is not professional educational, psychological, medical, or legal advice; and
- a suggestion does not become confirmed learner-record information unless an authorized guardian reviews and saves or confirms it.
Where the product offers a non-model path, you may continue without the optional model processing. We may suspend a model-assisted feature if its provider, retention, quality, safety, or legal requirements are not satisfied.
4. Intellectual Property
4.1 Our Content and Platform
All content, software, design, text, graphics, logos, icons, images, audio, video, and other materials that make up the Ivy Waters platform and Services ("Our Content") are owned by or licensed to Ivy Waters International and are protected by copyright, trademark, and other intellectual property laws.
Some materials are published with an express open-license notice. For those materials, including a public release of the Ivy Waters International Standards, the stated open license governs copying, sharing, adaptation, and distribution to the extent it conflicts with this Section 4.1. An open-content license does not license our software, private content, learner or family data, names, crests, logos, product marks, or trade dress unless the applicable notice expressly says otherwise.
Except as expressly permitted by an applicable open license, you may not:
- Copy, modify, distribute, sell, or lease any part of Our Content or our software.
- Reverse-engineer, decompile, or attempt to extract the source code of our software.
- Use our trademarks, logos, or brand name without prior written permission.
- Remove, alter, or obscure any copyright, trademark, or other proprietary notices.
4.2 Your Data
As between you and Ivy Waters, and subject to any rights held by people depicted or quoted in submitted content, you retain your rights in the data and evidence you provide. Specifically:
- Any educational data, curriculum plans, notes, or other content you create through our Services belongs to you.
- We do not claim ownership of your educational content. You retain rights to the records and evidence you provide; our role is service provision and secure hosting/processing.
- We process your content as described in our Privacy Policy to provide, secure, support, and maintain the Services and the features you choose. We do not sell family educational data or use it to build advertising profiles.
- Before authorizing a model service provider to receive family educational content, we review its permitted uses, training terms, retention behavior, and security posture. A model-assisted family-data route remains subject to the provider review and disclosures described in our Privacy Policy.
Account information is processed for access, account recovery, security, and essential service communications as described in our Privacy Policy.
4.3 Recordings and Other Submitted Media
When you upload or record media, you represent that you are the parent or legal guardian, or otherwise have the authority and permissions needed to submit the content and allow Ivy Waters to process it for the feature you choose. Recordings may contain a child's image or voice, information about other people, and embedded device or location metadata.
You agree not to submit media unlawfully or in a way that violates another person's privacy, publicity, intellectual-property, or other rights. Ivy Waters does not independently verify every uploader's authority. We may restrict or remove content when we reasonably believe continued processing would violate these Terms, applicable law, or another person's rights.
Storing a recording does not by itself authorize optional transcription, biometric identification, or other model processing. Any optional processing offered by Ivy Waters is governed by the Privacy Policy and the notice shown for that feature.
4.4 Feedback
If you voluntarily provide us with feedback, suggestions, or ideas about our Services, you grant us a non-exclusive, royalty-free, perpetual, worldwide license to use that feedback for the purpose of improving our Services. This does not apply to your educational data, only to feedback you actively choose to share with us (for example, through a support email or survey).
5. Acceptable Use
You agree to use our Services in a manner that is lawful, ethical, and respectful. You agree not to:
- Use the Services for any purpose that is illegal under applicable law.
- Attempt to gain unauthorized access to our systems, servers, or other users' accounts.
- Interfere with, disrupt, or place an unreasonable load on the Services or our infrastructure.
- Upload, transmit, or introduce malicious code, viruses, or harmful material.
- Use automated scripts, bots, scrapers, or other automated means to access the Services without our prior written consent.
- Impersonate another person or misrepresent your affiliation with any person or organization.
- Upload or record content when you do not have the authority or permissions needed to provide it for the selected feature.
- Use the Services to collect personal information about other users.
- Use the Services to harass, abuse, threaten, or intimidate anyone.
- Attempt to circumvent any security measures, access controls, or usage limits.
- Resell, sublicense, or commercially exploit the Services without our prior written consent.
We may investigate and take proportionate action, including restricting or terminating an account, if we reasonably believe these rules have been violated. Where the issue can safely be corrected, we will try to explain it and give you a reasonable opportunity to do so.
6. Enrollment and Payment Terms
6.1 Pricing
Some workspace features are available without charge. For a paid service, the price, currency, taxes, billing period, renewal terms, and included features shown at checkout form part of your purchase. Marketing or planning materials do not replace the final checkout terms.
6.2 Billing
When you purchase an annual enrollment:
- Payments are processed by our third-party payment processor (Stripe).
- You authorize us (and Stripe) to charge your selected payment method according to the annual enrollment and automatic-renewal terms shown at checkout and in the Enrollment Agreement.
- Enrollment fees are charged in advance for each annual term.
- You are responsible for keeping your payment information current and accurate.
6.3 Free Accounts
You may create a free account and use the Welcome Library features we make available, including published resources and planning tools. New IvyTracks learning-moment capture begins only with Enrollment. Free account access is not Enrollment, is not a trial Enrollment, does not automatically convert to paid Enrollment, and does not start an automatic charge. Learner Enrollment begins only after the required guardian confirmation, settled payment, and named-learner allocation described in the Enrollment Agreement.
6.4 Cancellation and Non-Refundability
What this means for you
- Annual enrollment is paid in advance and is generally non-refundable after service begins, except where mandatory law requires otherwise.
- The primary guardian or another verified full guardian may turn off future automatic renewal through the authorized account control. Only the primary guardian may purchase, add spend or a learner, change payment details, or restart renewal.
- Cancelling renewal does not end the term you already paid for. Your access and your records continue through the end of that annual term.
- You will not be charged for a new term after automatic renewal is effectively turned off before the scheduled charge.
What this means for Ivy Waters
- We issue enrollment records, transcripts, and portfolio material against a full annual term, and we plan capacity and records work on that basis.
- We would rather you start with a free account and decide carefully than enroll and ask us to unwind a term.
Where local law gives you more
Some countries and regions grant consumers a withdrawal or cooling-off right that cannot be waived by agreement. Where such a right applies to you, it applies regardless of this section, and we will honor it on the terms that law requires. Where the law requires your express request and acknowledgement before we begin providing a digital service inside a statutory withdrawal period, we ask for that separately at checkout, and we do not treat your general acceptance of these Terms as that acknowledgement.
6.5 Price Changes
We reserve the right to change pricing for future enrollment terms. If a renewal price increases, we will provide advance notice and an opportunity to cancel before the new price takes effect, as required by applicable law and the applicable enrollment agreement.
7. Termination
7.1 Termination by You
You may stop using our Services and submit a retention-aware account-deletion request at any time by contacting us at the address in Section 13 below. Before submitting a request, export any family records you wish to keep. After we verify and authorize the request:
- We will delete the content you created, learning moments, media, notes, drafts, and portfolio items that are not part of a document we have issued, within 30 days, including backups.
- We will delete or de-identify account data, relational records, and private media that we are not required to retain, following the process described in our Privacy Policy.
- Any active paid annual enrollment will be handled under Section 6 and the applicable enrollment agreement.
- We will keep the minimum set that holds an issued school record verifiable, as set out in Section 7.4. A deleted account will no longer provide access to workspace controls.
7.2 Termination by Us
We may suspend or terminate your account if:
- You materially breach these Terms and do not remedy the breach within a reasonable period after notice.
- We are required to do so by law or a court order.
- Your account has been inactive for an extended period (we will notify you before taking action).
- Continuing to provide the Services to you poses a security risk or legal liability.
If we terminate your account for reasons other than a breach of these Terms, we will provide reasonable notice. Where reasonably practical, we will also provide an opportunity to export eligible family records. Immediate restriction may be necessary for an urgent security issue, legal requirement, or risk to another person. Refunds and credits remain subject to Section 6 and applicable law.
7.3 Effect of Termination
Upon termination:
- Your right to access the Services will end immediately (or at the end of your billing period, as applicable).
- We will delete your account data in accordance with our Privacy Policy.
- Sections of these Terms that by their nature should survive termination will continue to apply (including Sections 3, 4, 7.4, 8, 9, 10, and 11).
7.4 Issued School Records Stay Verifiable
If we issue a qualifying school record for your student, that document can be checked afterwards by anyone you give it to, at our public verification address. This part of the agreement explains what that costs you in retained data, so that you know it before you enroll rather than after you ask us to delete everything.
- What we keep. For each document we have issued: the student's legal name, the record reference, the document title, the issue date, the enrollment dates, and the academic content printed on that document. This is the minimum set that makes a check possible.
- How long. The set above is kept indefinitely, because a transcript that stops verifying is worth nothing to the registrar or admissions office reading it years later. Supporting material, including qualifying issued transcripts, Enrollment letters, school-issued portfolios, records packets, retained artifacts, and superseded issuance snapshots, is kept for 7 years after the student withdraws, and then deleted.
- What you cannot do. You cannot require us to delete that minimum set while a document we issued remains verifiable. A school cannot un-issue a document it has certified, and we will not quietly break a record we told a family to rely on.
- What this is. Retaining it does not keep your workspace, your media, or any learning content you created, those are yours, and they go. What a check confirms is narrower and stronger: Ivy Waters International issued the frozen record. Where an exact final-PDF fingerprint is available, the holder can compare a selected PDF locally without uploading it. It is the issuing school speaking for its own record.
What this means for verification trust. A verification confirms that Ivy Waters International issued the frozen record, and nothing more. It is not a claim of state licensure, state approval, government recognition, equivalency, third-party accreditation, or guaranteed acceptance. A receiving school or authority always makes its own placement and acceptance decision.
Section 9 of our Privacy Policy sets out the full schedule, including the legal basis for each period. If we ever apply for accreditation, an accrediting body may set its own retention minimums, and we will update this section and the Privacy Policy before those terms take effect.
8. A Fair Allocation of Responsibility
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited. This includes, where applicable, liability for fraud or fraudulent misrepresentation, intentional misconduct, death or personal injury caused by negligence, and violations of mandatory consumer or data-protection rights.
Subject to those protections and to the fullest extent permitted by applicable law, Ivy Waters International and its officers, directors, employees, agents, and affiliates are not liable for indirect or unforeseeable loss arising from use of the Services, including:
- Loss of educational data, including locally cached data, where permitted by applicable law.
- Interruption of access to the Services.
- Errors, inaccuracies, or omissions in educational content.
- Any academic outcomes or lack thereof resulting from use of the Services.
- Unauthorized access to your account due to your failure to safeguard your credentials.
- A service-provider failure outside our reasonable control, without excluding responsibility that applicable law places on Ivy for selecting, instructing, or supervising that provider.
Where a monetary cap is lawful, our total aggregate liability for claims arising from the Services will not exceed the greater of (a) the amount you paid Ivy Waters for the affected Service in the twelve months before the event giving rise to the claim or (b) fifty US dollars ($50). The cap does not apply to liability identified in the first paragraph of this section or where applying it would deprive a consumer of a mandatory remedy.
This limitation applies whether the claim is based on contract, tort, strict liability, or any other legal theory, and whether or not we have been advised of the possibility of such damages.
Some jurisdictions do not allow the exclusion or limitation of certain damages. If you are in such a jurisdiction, the limitations above apply only to the extent permitted by law.
9. What We Can and Cannot Promise
We provide the Services with the care required by applicable law. Digital-service conformity rights, legal guarantees, and other mandatory consumer remedies remain available where they apply.
Subject to those rights, the Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we do not make promises beyond these Terms about:
- Merchantability: We do not warrant that the Services will meet your expectations or be suitable for any particular purpose.
- Fitness for a particular purpose: We do not warrant that the Services will achieve any specific educational outcome.
- Non-infringement: We do not warrant that the Services will not infringe on third-party rights.
- Accuracy: While we strive for accuracy in our educational content, we do not warrant that all content is free of errors.
- Availability: We do not warrant that the Services will be uninterrupted, timely, secure, or error-free.
10. Responsibility for Third-Party Claims
To the extent permitted by applicable law, you are responsible for reasonably foreseeable third-party claims and costs caused by your intentional unlawful use of the Services, your material breach of these Terms, or content you knowingly submit without the required rights or authority. We will give you prompt notice of a claim and allow reasonable participation in its defense. This section does not make an individual consumer responsible for Ivy Waters' conduct, ordinary authorized use, or losses that Ivy Waters could reasonably have avoided.
11. Dispute Resolution
We would rather fix a problem than fight about one. This section sets out the order we work through, from a conversation to a formal proceeding.
11.1 Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Texas, United States, without regard to conflict of law principles. Where mandatory law in your place of residence gives you the benefit of your own country's consumer protection rules, that law applies to you regardless of this section.
11.2 Step One: Talk to Us First
Before beginning any formal proceeding, please contact us at the address in Section 13 and describe the concern, what you would like done about it, and how to reach you. We will make a good-faith, best-efforts attempt to resolve the matter within 30 days of receiving that notice, and we ask the same good faith in return.
Most disputes end here, and this step costs neither side anything. It does not shorten a legal deadline, prevent urgent relief, or limit your right to contact a regulator, a consumer body, or a court at any time.
11.3 Step Two: Mediation or Arbitration Before Litigation
If the 30-day period passes without resolution, either party may refer the dispute to a neutral third party before either side files suit:
- Mediation first, where both agree. A single mediator, chosen jointly, with each side paying its own costs and sharing the mediator's fee equally. A mediator recommends; neither side is bound.
- Arbitration where mediation does not resolve it. A single arbitrator, seated in Texas, conducted in English, under the rules of a recognized arbitration provider agreed between the parties. Remote and documents-only proceedings are available so that distance is not a barrier for an international family.
Arbitration is intended to be faster and cheaper than court for both of us. It is not a way to take your rights away, and the following are carved out of this section entirely:
- a claim that qualifies for small-claims court, which either party may bring there instead;
- an application for urgent injunctive or interim relief;
- a complaint to a data-protection authority, consumer regulator, or other public body;
- any dispute where mandatory consumer law in your place of residence makes a pre-dispute arbitration agreement unenforceable, or gives you the right to have the matter heard by the courts of your home country. If you are a consumer in the EEA or the UK, this arbitration step is available to you only if you choose it after the dispute has arisen.
11.4 Step Three: Courts
If a dispute is not resolved under 11.2 or 11.3, the state and federal courts located in Texas may hear it. If mandatory consumer law allows you to bring or defend a claim in the courts of your home country, these Terms do not take that right away.
11.5 Collective and Regulatory Rights
Nothing in these Terms waives a mandatory right to collective redress, representative action, regulatory complaint, or another remedy available under applicable law.
11.6 International Users
If you are located outside the United States, you acknowledge that your use of the Services may involve the transfer of data to other countries, including the United States. Nothing in these Terms limits any rights you may have under mandatory consumer protection laws in your jurisdiction.
12. General Provisions
12.1 Entire Agreement
These Terms, together with our Privacy Policy and, for a paid learner Enrollment, the accepted Enrollment Agreement and checkout summary, constitute the agreement between you and Ivy Waters International regarding the Services. The Enrollment Agreement controls only on an Enrollment-specific conflict; the Privacy Policy controls the handling of personal information; and these Terms control other general matters. Together they supersede prior understandings on the same subject, whether written or oral.
12.2 Severability
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible, and the remaining provisions will continue in full force and effect.
12.3 Waiver
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. A waiver of any provision will be effective only if made in writing and signed by an authorized representative of Ivy Waters.
12.4 Assignment
You may not assign or transfer your account or obligations under these Terms without our prior written consent. We may assign these Terms as part of a merger, reorganization, financing, or sale of all or substantially all of the relevant business, or to an affiliate able to perform them. We will give notice where required and will not use an assignment to materially reduce mandatory rights.
12.5 Force Majeure
We shall not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, internet outages, pandemics, or other force majeure events.
12.6 Headings
Section headings in these Terms are for convenience only and do not affect the interpretation of the Terms.
12.7 Notices
We may send notices to the email address associated with your account or display them clearly in the Service. You are responsible for keeping your email address current. A notice takes effect when and as permitted by applicable law; these Terms do not create an artificial receipt date where the law requires another method.
13. Contact Us
If you have questions about these Terms, need to report a violation, or want to request account deletion, please contact us:
IVY WATERS INTERNATIONAL LLC Email: legal (at) ivywaters.com Website: https://ivywaters.com
Please use our official channels above for support and legal inquiries. We will respond on a best-efforts, timely basis.
14. Changes to These Terms
We may update these Terms from time to time. When we do:
- We will update the "Last Updated" date at the top.
- Changes take effect when we publish them. The next time you sign in after a change, we will tell you that these Terms have been updated and point you to what changed, so you are never asked to notice it on your own.
- We will not apply a material change retroactively to a current paid term unless the change is required by law, addresses an urgent security risk, or you expressly agree.
- If you do not agree to an update, you may stop using the Services and request deletion or cancel future renewal. Cancellation and withdrawal rights remain governed by Section 6 and applicable law.
- Where applicable law requires advance notice of a change, or requires your affirmative consent to it, we will give that notice or ask for that consent before the change applies to you. Continued use alone will not be treated as consent where the law requires more.
By creating an account or using the Services, you agree to these Terms, and they become a legally binding agreement between you and IVY WATERS INTERNATIONAL LLC.